Refund policy

RETURNS & REFUNDS
Last updated: 19 October 2026

This policy explains what to do if there’s a problem with your order or you want to cancel it. It doesn’t affect your statutory rights.

Faulty, misprinted or damaged cards
If your cards arrive faulty, misprinted or damaged, or not as described, please contact us at resource@hillsong.co.uk with your order number and, where possible, photos of the problem.

You can reject cards that arrive faulty, damaged, misprinted or not as described and receive a full refund within 30 days of delivery, or ask for a replacement. If faulty, damaged or misprinted goods need to be returned, we'll cover the reasonable return cost.

Cancelling your order
If you ordered online, you can cancel before delivery or within 14 days after receiving your order (or the last item if your item arrives separately). To cancel, please notify us of your decision to cancel, by emailing resource@hillsong.co.uk quoting your order number if available. If you have already received the cards, return them within 14 days of cancelling. We will provide the return addrses. 

• You are responsible for the cost of returning the cards for a change-of-mind return.
• If the cards have lost value because of handling beyond what’s needed to inspect them, we may reduce your refund accordingly.
• We’ll refund the price of the cards and the cost of our standard delivery option within 14 days of receiving the cards back, or receiving proof that you’ve sent them, whichever is earlier. If there are no cards for you to return, we'll refund you within 14 days of your cancellation.

How refunds are paid
Refunds are made to your original payment method.

Exchanges
We don't offer change-of-mind exchanges. This does not affect your rights if the goods are faulty, damaged, or not as described. 

Need help? resource@hillsong.co.uk